Watch our latest webinar: What’s Real with AI in IT Right Now
OTRS Logo and Tagline
OTRS Logo and Tagline
Demo
Customer Support
fill 7
Platform
How to Buy
FAQ
OTRS App
Services
Product
OTRS
OTRS is a flexible and customizable service management platform
((OTRS)) Community Edition banner

Get support for your ((OTRS)) Community Edition.

<p>Contact us</p>
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Service Management
Asset Management
Security Management
Technology Management
Task Management
Knowledge Management
OTRS Academy
Webinars
Public Trainings
OTRS Academy
Events
SDI26MX logo
  • 04/09/2026
  • 04/09/2026
SDI26MX
  • Conference
ANDICOM logo
  • 01/09/2026
  • 04/09/2026
ANDICOM
  • Conference
  • 27/10/2026
  • 29/10/2026
it-sa
  • Trade Fair
OTRS Events
Recent Articles
SLA vs. XLA: The Promise of an Experience-Centered Approach
Traditionally, ITSM has relied heavily on Service Level Agreements (SLAs),
  • Customer Service, ITSM
Trends and Forecasts: ITSM in 2026 – and Beyond
IT Service Management is undergoing a transformation so profound that
  • ITSM
Cyber Threat Management: Background, Examples, Steps, and Challenges
Cyber threats no longer appear as isolated and easily recognizable
  • Security & Compliance
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories
Partners
Become a Partner
OTRS Partners