OTRS Software Solutions for Customer Service Management, ITSM, ISMS and SOAR.

More about OTRS

Optimize your workflows with our software solutions.

Increase the performance of all business areas through business processes and structured communication. Audit-proof and certified for ITIL 4, OTRS adapts perfectly to the requirements of your teams.

man sitting in front of a laptop smiling be successful with OTRS

Remain Successful in Spite of Change.

Get support in meeting all new challenges with the right systems and processes. Corporate success and growth are based on efficient communication, clear structures and optimized processes – especially now, when more and more people are working from home and the number of decentralized teams is increasing.

OTRS service management software helps companies process the requests of internal and external customers in an optimal and efficient way.

Ticketing & Workflows
It includes service management tools, allows for the automation of tickets and processes, and offers a wide range of different functionalities that can be integrated as required. And this is possible in every area of the company.

Templates, Assignment & Oversight
With templates, assignments and complete request histories, OTRS avoids errors. Tasks can be completed quickly. Fast access to information and reporting ensures efficiency, timely reactions and adaptable responses. In this way, it is possible to measurably increase the quality of service management.

OTRS already provides integrated process templates for standardized and frequently recurring workflows; but individual processes can also be easily created with OTRS process management.

Invest in the future of your company, especially in uncertain times, so that your employees continue to enjoy their work. Create solutions now!

Keep your business running with the help of OTRS

What Is Special About OTRS?

OTRS is service management software directly from the manufacturer.

With OTRS, you are always well advised, no matter how big your company is or in which industry you work. Our software is so flexible that it will suit you as if it had been programmed specifically for your requirements. Our solution offers you not only a stable and fast working tool, but also years of expert experience.

You are always up-to-date on updates and security patches – without any complications.

OTRS is a solution as a service, with many individually configurable functionalities that are supplemented by consulting services and training.

OTRS is developed according to the highest quality standards as well as by using Privacy and Security by Design principles.

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Discover How Our Customers Work With OTRS

Would you rather hear what our customers have to say? Here are concrete practical examples of how they use OTRS. Learn what you can achieve with OTRS, and get first-hand information about why our users are so satisfied.

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OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.

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Professional Flight Management, Inc. Delivers High-End Service at Jet-Like Speed.

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IT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.

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Want to try OTRS easily, quickly, and for free? Let us know, and we’ll set up a trial instance for you.