Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.
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IT change management: background, objectives and checklist
IT change management is the key to making IT system changes smooth and efficient. It minimizes risks in a targeted manner and ensures maximum …
Awarded – Gartner Digital Markets recognizes OTRS
We are pleased to announce that Gartner Digital Markets brands Capterra and Software Advice have recognized OTRS multiple times in 2024. Our product was …
Mobile device management: definition, applications and best practices
With an ever-increasing and diversified device environment in modern organizations, effective device management is crucial. This article explains what mobile device management is. It …
Containerization: Revolutionizing Software Deployment and Management
Containerization has emerged as a state-of-the-art technology, transforming how software applications are developed, deployed, and managed. This article explores the concept of containerization, its …
IT Operations: definition, applications, best practices
In today's world, companies rely on functional IT operations (ITOps for short). This core IT area provides the technical management to keep processes and …
Elevate the Tenant Experience by Focusing on Maintenance Management
Quality and prompt maintenance is vitally important for long-term renter happiness and satisfaction. OTRS Group recently surveyed 250 people who are either current or past …
