Jens Bothe
View expertise
Jens Bothe has been with OTRS AG for over 12 years and has more than 15 years of experience with the software.
As director of global consulting for the OTRS Group, he offers comprehensive leadership and project experience.
Structure, planning and setup of data centers; network design and monitoring; installation and administration of UNIX/Linux systems; and the creation of Unix-shell scripts for the maintenance of systems round out his profile.
Furthermore, Jens Bothe understands how to integrate technological know-how into his consulting approach and to convey it in a transparent and comprehensible way. His long-term work in the training field enables him to quickly work with new teams to help them perform well and in a goal-oriented manner.
With more than 20 years of professional experience in the IT field, he is an expert in IT security and cyber defense. Various certifications and attendance at conferences reaffirm his experience.
In his spare time, Jens Bothe works as a volunteer director and instructor in the DLRG (German Life Saving Society).
Posts by
Jens Bothe
IoT Cyber Security: Security for Smart Objects
Networking, whether in the smart home or Industry 4.0, brings many advantages. But it also provides more opportunity for cyber attacks. Here is an overview.
Five-step Plan for IT Security in Manufacturing
A step-by-step plan helps increase IT security in production. More than half of companies are not ideally prepared for an IT security incident.
Cyber Resilience in Companies
Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
About the right cyber security tool
Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
Cyber security and Cyberattacks: Investments that pay off
The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
Security Incident Management Process – Planning and Implementation
How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises
More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
How public authorities should deal with security risks
Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
Infrastructure Security Requires Team Work
Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
Protecting Your Company From Cyberattacks: Avoid Risky Cloud-Based Solution Providers
If you're considering a cloud-based option for your business, take time to ask your provider the following 12 questions to keep your data safe.
Encrypt and sign notifications in OTRS via PGP
The Security Toolbox in OTRS allows to decrypt tickets in the backend and to sign and encrypt the notifications. Based on an already running PGP
Checking IP reputation via Information Floater
One of the features of the OTRS 5s Security Toolbox is the information floater which allows to search for patterns in an article of a
Using PostMaster filters on raw emails
OTRS has a deep background on handling emails. One of the most powerful tools integrated is the ability to analyze incoming emails and even fetch
Configure OTRS to process multiple tickets in the email Subject
Giovanni, who uses OTRS in his security team wrote a nice article in his blog: Thanks for the great work Giovanni :-)
New Generic interface Operations for CMDB
With the upcoming OTRS4 the CMDB will get an own Generic Interface connector to create, read, search and update CIs via SOAP or REST. So
Request Handling in security departments
OTRS is used in security departments and companies for long time due to the well documented code and some background in the CERT area. In
Securing your ticket communication
The actual discussion on possible unwanted readers of your mails shows the need to encrypt emails. OTRS has the possibility to sign and encrypt via
Easy ticket creation via Generic Interface
In OTRS 3.1 the Generic Interface was introduced to ease the way of ticket creation via webservices. The interface has a wide variety of possibilities
Tweaking the Richtext Editor
OTRS uses the CKEditor for editing richtext in tickets, Changes, FAQs and other input fields. Typically customers ask for some features which are not switched
Connecting from Linux to Microsoft SQL Server for a Customer backend
Recently I migrated one of our customers to a new platform. Previously they used SUSE Linux; but the company was acquired by a different company
Working with Abuse Response Format E-Mails
OTRS is well known for its powerful E-Mail filters. Also OTRS is used a lot in abuse departments, NOCs and CERTs. Some years ago a
Using one time passwords for securing login
Sometimes the basic authentication provided by OTRS via database or LDAP is not enough for securing the access to an application. RFC 4226 describes the
Cool Preview Firefox Plugin Productivity video
Shawn created a nice video on using the Firefox Plugin Cool Preview for even more productivity with OTRS
Using QR Codes and variables in a Response
Recently a customer had a very interesting issue which he needed to be solved. For external visitors they provide a free WIFI protected by an
Proof of concept – visualizing the CMDB
Finding out the link-chains of CMDB items is not that easy sometimes.
With the help of the graphviz project your items and their connections can now be visualized.
Proof of concept: Creating reoccuring tickets for task
A question asked by my customers quite often is: “How can we create a reoccuring ticket for tasks like checking the backup?” As there was
Don’t let Out-Of-Office emails change your ticket
How to modify OTRS to not change the ticket status on an "Out of Office" reply.
Keep an eye on certain customers
How to monitor a certain customer in OTRS - 2 possible ways described, more suggestions welcome!
Categories
- Blog (298)
- AI & ML (7)
- Automation (11)
- Best Practices (33)
- Cloud (3)
- Corporate Culture (12)
- Customer Service (28)
- Digital Transformation (46)
- ITSM (48)
- Leadership (15)
- OTRS Group (25)
- Processes & Workflows (21)
- Security & Compliance (29)
- Technical Insights (110)
- Using OTRS (12)
