Rachel Blackwell
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Rachel Blackwell
NIS2 Compliance Automation: Turning Compliance Into Competitive Advantage
NIS 2 stands for the Network and Information Security Directive 2. It broadens the original NIS, known as NIS1. NIS1 aimed to improve cybersecurity across the European Union (EU). Fines for non-compliance increase the pressure on businesses to strengthen their cybersecurity.
What Gartner’s Latest ITSM Report Means for Mid-Market ITSM Teams
The Gartner® ITSM report is a popular guide for IT leaders. They use it to stay updated on ITSM platforms. The report shows which platforms can best help them meet their business goals. The Gartner Market Guide for ITSM tools 2025 dives deep into several service management platforms that are key players in the industry.
Elevate the Tenant Experience by Focusing on Maintenance Management
Quality and prompt maintenance is vitally important for long-term renter happiness and satisfaction.
OTRS Group recently surveyed 250 people who are either current or past renters to gain insight into just how valuable proper and reliable maintenance is. The outcome was glaringly clear.
Contact Center Service Types – Guide For Growing Businesses
As businesses grow, providing the best service to customers becomes more complex. Once, there were only one or two people who simply answered the phone and provided assistance. Now, it's time to evolve: Your business needs a dedicated contact center to better support customers.
Contact Center Solutions – A Comprehensive Guide
Contact center solutions support agents and businesses in their effort to deliver value to the end customer. They make work more efficient and make sure that the service customers receive is of high quality.
What is a Contact Center? Guide to better customer service.
Today's contact centers serve a purpose beyond that of old-school call centers. These call centers merely answered telephone calls and routed them to other departments. In contrast, contact centers act as a central hub that can be reached via multiple channels to provide direct support to customers.
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