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it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This
  • AI & Automation, Customer Service
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains
  • AI & Automation, Security & Compliance
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Case Studies with OTRS

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Blog

Today’s IT leaders face a broad spectrum of challenges—from strategic planning and risk management to day-to-day operations. Keeping up with ITSM, information security, DevOps, AI & ML, and change management requires constant adaptation and forward-thinking.

In this blog, our IT experts share best practices, emerging theories, and hands-on guides to help CTOs and management teams navigate the complexities of the industry. Our goal: to provide valuable insights that empower organizations to stay ahead and thrive in an ever-evolving digital landscape.

How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This article explains how...
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains its risks and strategies for dealing with...
Customer Satisfaction Score (CSAT): Meaning, Calculation, Advantages, and Disadvantages
The Customer Satisfaction Score (CSAT) is an important metric, especially in service and support. This...
Business Continuity Management (BCM): Background, Goals, and Benefits
  TOC Business Continuity Management (BCM) is a method that enables companies to continue operating...
IT Asset Visibility: Importance, Benefits, and Best Practices
IT landscapes are becoming more complex, demands are increasing and the margin for error is shrinking:...

How AI and Best Practices Create Personalized Service

Shadow AI and Its Risks

Customer Satisfaction Score (CSAT): Meaning, Calculation, Advantages, and Disadvantages

Business Continuity Management (BCM): Background, Goals, and Benefits

IT Asset Visibility: Importance, Benefits, and Best Practices

AI and IT Security: Between Opportunities and Risks

Automatic Ticket Routing: Background, Benefits, Best Practices

((OTRS)) Community Edition vs. Forks vs. OTRS

How Enterprise Service Management Improves Service Quality Beyond IT

The Path to Effective Ticket Management

How to Best Use AI and Automation in the Service Desk

How to Improve the Maturity of Your IT Asset Management

The most important ITSM Metrics and Best Practices

Why ITSM Is a Matter of Leadership

Using AI-Powered Solutions for ITSM and ESM

IT Service Continuity Management: Objectives, Best Practices, Checklist

Intelligent Service Management: AI, Automation and More

The Most Important Skills for the AI Era

ITOM vs. ITSM: Differences and Similarities

Customer Interaction Management (CIM): Definition, Benefits, Capabilities, Challenges

Agentic AI vs. Generative AI: Comparison and Best Practices

MTTR: Definition, Calculation, Best Practices

AI Ticketing: Advantages, Disadvantages, Strategies

Intelligent Automation: Definition, Background, and Applications

How to Achieve 2026 Budget Targets with Data-Driven ITSM

Outlook: How SMBs Will Succeed with IT in 2026

Change Management Software: Solutions, Comparison, Interdependencies

Service Level Management: Benefits and Application in the Ticketing System

The Future of Service Management: Automation, AI and Beyond IT

Self-Service Portal: ROI and Benefits

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