OTRS is now part of Easyvista. Stronger together!
OTRS is now part of Easyvista. Stronger together!

Customer Service

Customer service has evolved from phone support to mobile, social media, and self-service tools. Today’s customers seek quick, personalized, and creative solutions. Businesses must adapt to these demands to stand out, turning customers into loyal fans. Success depends on technology, processes, team collaboration, and strategy. This section explores how to excel in modern customer service.

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A customer centric business model has almost become a buzzword. It sounds great and companies are quick...