OTRS is now part of Easyvista. Stronger together!
OTRS is now part of Easyvista. Stronger together!

Customer Service

Customer service has evolved from phone support to mobile, social media, and self-service tools. Today’s customers seek quick, personalized, and creative solutions. Businesses must adapt to these demands to stand out, turning customers into loyal fans. Success depends on technology, processes, team collaboration, and strategy. This section explores how to excel in modern customer service.

Customer service is an important success factor for companies. After all, the image that a customer has...
Artificial intelligence in customer service is an important competitive factor. This article explains...
First contact resolution (FCR) is an important key call center metric. It reveals insight into how effectively...