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  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This
  • AI & Automation, Customer Service
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains
  • AI & Automation, Security & Compliance
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories

Digital Transformation

Digital transformation is a holistic approach to modernizing businesses, ensuring they meet today’s customer needs by leveraging digital tools for seamless, effective interactions. Successful implementation depends on various factors. At OTRS, our leadership team actively drives this transformation, sharing insights, best practices, and strategies to enhance customer experiences and organizational efficiency.

How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This article explains how...
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains its risks and strategies for dealing with...
Customer Satisfaction Score (CSAT): Meaning, Calculation, Advantages, and Disadvantages
The Customer Satisfaction Score (CSAT) is an important metric, especially in service and support. This...
Business Continuity Management (BCM): Background, Goals, and Benefits
  TOC Business Continuity Management (BCM) is a method that enables companies to continue operating...
IT Asset Visibility: Importance, Benefits, and Best Practices
IT landscapes are becoming more complex, demands are increasing and the margin for error is shrinking:...

Outlook: How SMBs Will Succeed with IT in 2026

Change Management Software: Solutions, Comparison, Interdependencies

IT Infrastructure: Definition, Best Practices, Solutions

Mobile device management: definition, applications and best practices

Elevate the Tenant Experience by Focusing on Maintenance Management

IT Change Management Process: How to effectively handle technical changes

Contact Center Service Types – Guide For Growing Businesses

Human Resource Management (HRM) – Importance & Functions

Contact Center Solutions – A Comprehensive Guide

What is a Contact Center? Guide to better customer service.

Field Service Management (FSM) Requirements and Solutions

HR Transformation – For Future-Oriented Personnel Management

What is CRM? How does it support customers and help the business?

Change Management – Models, Processes and Software

ISO 27001 Certification

Top 3 Questions On How to Modernize Your APAC Business

Professional HR Processes With Movement in the Job Market

Cloud solutions for enterprises – loss of control or blessing?

Risk Management Software – Function and Application

What is important in customer service as the company grows?

Resource Management Improves Business Efficiency

Which is Better for a Growing Company: Software, Service or a Complete Solution?

Five-step Plan for IT Security in Manufacturing

Digitalization in Schools: Five Tips for Implementation

How artificial is artificial intelligence?

True or False: It Costs More to Work with a Solution Expert

Software manufacturer, OTRS AG, accompanies you into the future.

Change Management @ OTRS

What does agile working mean? What are the benefits? Can tools help?

Service Management Principles Ease the Transition for Higher Education Students

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