OTRS is now part of Easyvista. Stronger together!
OTRS is now part of Easyvista. Stronger together!

ESM

Enterprise Service Management (ESM) aims to transfer the principles, processes, and technologies of ITSM to other departments within a company, such as HR, customer service, finance or facility management. This allows companies as a whole to benefit from standardization, automation, and increased efficiency. This category offers best practices, tips, advantages, and other useful content.