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Trends and Forecasts: ITSM in 2026 – and Beyond
IT Service Management is undergoing a transformation so profound that
  • ITSM
Cyber Threat Management: Background, Examples, Steps, and Challenges
Cyber threats no longer appear as isolated and easily recognizable
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Statement of Applicability (SoA): Background, Benefits, Controls
Organizations should always place the highest priority on security, especially
  • Security & Compliance
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IT Budget

When investing in software solutions, budget issues are a high priority. One of the key considerations is achieving an adequate return on investment (ROI). This can be achieved, for example, through productivity gains, improved service quality, and optimized IT configuration. The decisive factor is not simply the pure acquisition costs, but rather the total cost of ownership (TCO).

Trends and Forecasts: ITSM in 2026 – and Beyond
IT Service Management is undergoing a transformation so profound that many are now referring instead...
Cyber Threat Management: Background, Examples, Steps, and Challenges
Cyber threats no longer appear as isolated and easily recognizable events. They often develop in a distributed...
Statement of Applicability (SoA): Background, Benefits, Controls
Organizations should always place the highest priority on security, especially in today's AI era. A Statement...
The Benefits of a Central Service Management Platform
Enterprise Service Management (ESM), the extension of ITSM principles to other business functions, creates...
ITAM vs. CMDB: Differences, Similarities, Practical Use
Information Technology Asset Management (ITAM) and Configuration Management Databases (CMDBs) are often...

The most important ITSM Metrics and Best Practices

Working with ITSM metrics leads to added value, such as better budget allocation. This article presents the most important of these.

How to Achieve 2026 Budget Targets with Data-Driven ITSM

Learn how data-driven ITSM helps organizations achieve 2026 IT budget targets through better cost control, higher productivity and measurable business value.

Self-Service Portal: ROI and Benefits

Implementing and maintaining a self-service portal pays off. This article reveals more about the ROI and the benefits.

IT Budget: Status Quo for Companies and Outlook

The IT budget is limited in many places. This article shows the current state and how companies can make the most of it in 2026.

How to Achieve a Positive ROI in ITSM/ESM

Return on investment (ROI) is important for business decisions—and this also applies to ITSM and ESM software. Here's how to do it right!

Total Cost of Ownership (TCO): Reducing IT Costs in a Sustainable Way

Discover how Total Cost of Ownership (TCO) and Enterprise Service Management (ESM) can help you sustainably reduce IT costs.