Watch our latest webinar: Reduce resolution time with AI
OTRS Logo and Tagline
OTRS Logo and Tagline
Contact
Demo
Customer Support
fill 7
Service Management
Asset Management
Security Management
Technology Management
Task Management
Knowledge Management
Platform
How to Buy
FAQ
OTRS App
Services
Product
OTRS
OTRS is a flexible and customizable service management platform
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Partners
Become a Partner
OTRS Partners
OTRS Academy
Webinars about OTRS
Public Trainings
Events
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
OTRS Events
Recent Articles
AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories

ITAM

IT asset management (ITAM) is the systematic management of IT assets such as hardware, software, data, and cloud resources. Its objectives are to increase the benefits of IT, reduce risks, and control costs. This also includes device management for the centralized administration of devices and a configuration management database (CMDB) for assets and their interdependencies.

AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits companies in many ways....
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones that truly help and resolve the respective...
((OTRS)) Community Edition vs. Forks vs. OTRS
TOC    The ((OTRS)) Community Edition, the current forks that have inherited its...
How Enterprise Service Management Improves Service Quality Beyond IT
Internal services should be easy to use. In practice, they often are not. Requests move through emails,...
The Path to Effective Ticket Management
Backlogged tickets, long response times, frustrated customers: without effective ticket management, things...

How to Improve the Maturity of Your IT Asset Management

CMDB Software & Tools: Definition, Functions, Examples

Device Management Software and Its Connection to Service Management

What is a CMDB?

Mobile device management: definition, applications and best practices

Data management: definition, benefits and best practices

Configuration Management – Definition and Best Practices

What Is Asset Management? – A Pathway to Better Asset Control

IT Asset Management (ITAM) – Definition, Benefits and Software Requirements