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Recent Articles
SLA vs. XLA: The Promise of an Experience-Centered Approach
Traditionally, ITSM has relied heavily on Service Level Agreements (SLAs),
  • Customer Service, ITSM
Trends and Forecasts: ITSM in 2026 – and Beyond
IT Service Management is undergoing a transformation so profound that
  • ITSM
Cyber Threat Management: Background, Examples, Steps, and Challenges
Cyber threats no longer appear as isolated and easily recognizable
  • Security & Compliance
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Leadership

Modern corporate management is about intelligent collaboration, employee satisfaction, and well-functioning teams. Leaders need new skills to balance individual needs, flexibility, and structure. With diverse, decentralized teams and remote work, challenges arise—but mastering them leads to success. Here, our managers share insights on new work, remote teams, and work-life balance.

SLA vs. XLA: The Promise of an Experience-Centered Approach
Traditionally, ITSM has relied heavily on Service Level Agreements (SLAs), which govern the relationship...
Trends and Forecasts: ITSM in 2026 – and Beyond
IT Service Management is undergoing a transformation so profound that many are now referring instead...
Cyber Threat Management: Background, Examples, Steps, and Challenges
Cyber threats no longer appear as isolated and easily recognizable events. They often develop in a distributed...
Statement of Applicability (SoA): Background, Benefits, Controls
Organizations should always place the highest priority on security, especially in today's AI era. A Statement...
The Benefits of a Central Service Management Platform
Enterprise Service Management (ESM), the extension of ITSM principles to other business functions, creates...

Why ITSM Is a Matter of Leadership

In ITSM, leadership often plays an underestimated role. This article explains its influence in relation to the tool and technology set.

The Most Important Skills for the AI Era

As AI spreads, different human skills are coming into focus. This article shows which of them are the most important.

How to optimize information flows in the company

Information flows are extremely important for companies. We show how they can be optimized. Find out more.
HR Transformation

HR Transformation – For Future-Oriented Personnel Management

HR transformation means continuous adaptation of HR processes and HR strategy. Digital transformation is also an important factor. Read now.
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What is Governance, Risk & Compliance (GRC)?

Governance, Risk & Compliance (GRC) defines the 3 most important areas of corporate governance and is more important than ever. Read now.
Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.

Knocking Down the Roadblocks for Women in Leadership Positions

Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.
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Ethically Navigating the Complexities of Corporate Leadership

What does it mean to holistically evaluate the success of a company?
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Successful Teams – International And Remote

What is important for international and remote teams? What should you pay attention to? Read here more about it.
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7 Cost-Cutting Measures That Put Your Business At Risk

Are you planning budget for 2023? We give you 7 tips on what you should pay attention to now and what you shouldn't cut costs on.
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New Skills Leaders Need When Managing Remote Employees

What new skills are needed now that leaders are managing remote employees more frequently?
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Changing One’s Sense of Being with Regard to Work and Life

The CEO of OTRS Group shares his thoughts on the impact of the Corona crisis and its impact on the future.
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Business Trends to Watch in 2020

What are the trends for 2020 when it comes to your company? We give you an overview.

How Leadership Styles Impact Team Success

Leadership style is much more than just a set of instructions or personal responsibilities or making decisions for the employees.
CFT teams

Best Practice Tips for Building – Cross-functional Teams (XFTs)

Cross-functional teams can bring great added value to the company. If you want to exploit the full potential, you should consider a few points.
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Building a Business in Asia

Udo Kampelmann, Managing Director OTRS ASIA, gives insights what is important if you want to start a business in Asia.
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When are we free?

Everyone wants to be free. But does everyone have the same idea of freedom?
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IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

The differences between Germany and the USA are small, and one sector stands out the most.