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OTRS
OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories

Leadership

Modern corporate management is about intelligent collaboration, employee satisfaction, and well-functioning teams. Leaders need new skills to balance individual needs, flexibility, and structure. With diverse, decentralized teams and remote work, challenges arise—but mastering them leads to success. Here, our managers share insights on new work, remote teams, and work-life balance.

AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits companies in many ways....
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones that truly help and resolve the respective...
((OTRS)) Community Edition vs. Forks vs. OTRS
TOC    The ((OTRS)) Community Edition, the current forks that have inherited its...
How Enterprise Service Management Improves Service Quality Beyond IT
Internal services should be easy to use. In practice, they often are not. Requests move through emails,...
The Path to Effective Ticket Management
Backlogged tickets, long response times, frustrated customers: without effective ticket management, things...

Why ITSM Is a Matter of Leadership

The Most Important Skills for the AI Era

How to optimize information flows in the company

HR Transformation – For Future-Oriented Personnel Management

What is Governance, Risk & Compliance (GRC)?

Knocking Down the Roadblocks for Women in Leadership Positions

Ethically Navigating the Complexities of Corporate Leadership

Successful Teams – International And Remote

7 Cost-Cutting Measures That Put Your Business At Risk

New Skills Leaders Need When Managing Remote Employees

Changing One’s Sense of Being with Regard to Work and Life

Business Trends to Watch in 2020

How Leadership Styles Impact Team Success

Best Practice Tips for Building – Cross-functional Teams (XFTs)

Building a Business in Asia

When are we free?

IT Focus in 2019: What Are the Top Priorities for German and American CIOs?