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AI Agents vs. Chatbots: Comparing Concepts
AI agents and chatbots are both highly relevant: Although advanced
  • AI & Automation
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics
  • AI & Automation
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift.
  • Customer Service, ITSM
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((OTRS)) Community Edition

The ((OTRS)) Community Edition is a widely used open source ticketing system. This category provides sound advice about the ((OTRS)) Community Edition and explains under which scenarios a migration to OTRS is worthwhile. A migration takes place in a few simple steps and begins with a non-binding evaluation.    

Note: The ((OTRS)) Community Edition won’t be maintained anymore. Updates and security fixes are no longer released. (End of life) 

AI Agents vs. Chatbots: Comparing Concepts
AI agents and chatbots are both highly relevant: Although advanced chatbots have only existed for a few...
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics of our time. It has the ability to autonomously...
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift. Whereas service agreements and the...
IT Budget and Business Value: The Most Important Criteria for ITSM Solutions
Purchasing decisions in areas such as ITSM are clearly shaped by the available budget. At the same time,...
Hyper-Automation: Meaning, Benefits, Best Practices
With the continued development of artificial intelligence, hyper-automation is becoming increasingly...

((OTRS)) Community Edition vs. Forks vs. OTRS

This article explores the history of software solutions that originated from OTRS, today known as the ((OTRS)) Community Edition.

(Lack of) Security of the ((OTRS)) Community Edition

Continuing to use ((OTRS)) Community Edition may constitute a data protection violation. The security vulnerabilities are enormous.

OTRS Features Compared to the ((OTRS)) Community Edition

Modern OTRS includes new and enhanced features compared to the ((OTRS)) Community Edition. This post highlights the key advantages.

((OTRS)) Community Edition: Why it makes sense to switch to OTRS

This article explains which benefits it offers to switch from the ((OTRS)) Community Edition as an open source version to managed OTRS.