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OTRS
OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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Ignite your customer connections.
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it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This
  • AI & Automation, Customer Service
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains
  • AI & Automation, Security & Compliance
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories

((OTRS)) Community Edition

The ((OTRS)) Community Edition is a widely used open source ticketing system. This category provides sound advice about the ((OTRS)) Community Edition and explains under which scenarios a migration to OTRS is worthwhile. A migration takes place in a few simple steps and begins with a non-binding evaluation.    

Note: The ((OTRS)) Community Edition won’t be maintained anymore. Updates and security fixes are no longer released. (End of life) 

How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This article explains how...
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains its risks and strategies for dealing with...
Customer Satisfaction Score (CSAT): Meaning, Calculation, Advantages, and Disadvantages
The Customer Satisfaction Score (CSAT) is an important metric, especially in service and support. This...
Business Continuity Management (BCM): Background, Goals, and Benefits
  TOC Business Continuity Management (BCM) is a method that enables companies to continue operating...
IT Asset Visibility: Importance, Benefits, and Best Practices
IT landscapes are becoming more complex, demands are increasing and the margin for error is shrinking:...

((OTRS)) Community Edition vs. Forks vs. OTRS

(Lack of) Security of the ((OTRS)) Community Edition

OTRS Features Compared to the ((OTRS)) Community Edition

((OTRS)) Community Edition: Why it makes sense to switch to OTRS