Watch our latest webinar: What’s Real with AI in IT Right Now
OTRS Logo and Tagline
OTRS Logo and Tagline
Demo
Customer Support
fill 7
Service Management
Asset Management
Security Management
Technology Management
Task Management
Knowledge Management
Platform
How to Buy
FAQ
OTRS App
Services
Product
OTRS
OTRS is a flexible and customizable service management platform
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Partners
Become a Partner
OTRS Partners
OTRS Academy
Webinars about OTRS
Public Trainings
OTRS Academy
Events
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
OTRS Events
Recent Articles
How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This
  • AI & Automation, Customer Service
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains
  • AI & Automation, Security & Compliance
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories

Processes & Workflows

Discover how to modernize your business through process and workflow optimization, enabling continuous improvement by refining operations for efficiency. Learn about process automation to streamline repetitive tasks and reduce errors. Explore the use of templates for consistency and speed. This category offers insights and strategies to innovate, adapt, and stay competitive in a rapidly evolving market.

How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This article explains how...
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains its risks and strategies for dealing with...
Customer Satisfaction Score (CSAT): Meaning, Calculation, Advantages, and Disadvantages
The Customer Satisfaction Score (CSAT) is an important metric, especially in service and support. This...
Business Continuity Management (BCM): Background, Goals, and Benefits
  TOC Business Continuity Management (BCM) is a method that enables companies to continue operating...
IT Asset Visibility: Importance, Benefits, and Best Practices
IT landscapes are becoming more complex, demands are increasing and the margin for error is shrinking:...

Task management: definition, examples, methods, software

Continuous improvement: principles, goals, relationships

Workflow automation – definition, advantages and tips

Workflow management system: definition, benefits, tips

Workflow management: How companies benefit from optimized processes

Information management: Corralling the knowledge that drives business processes

Process optimization – how continuous improvement works

Process automation: More freedom to drive added value

Process management improves work quality and efficiency

How to optimize information flows in the company

ITSM Processes – Guidelines for efficient ITSM

IT Change Management Process: How to effectively handle technical changes

HR Processes – Digitization and Automation as the Key to Success

Customer Service Templates

Professional HR Processes With Movement in the Job Market

Why process automation is easier with experts

Business Process Automation Trends: Where Do Companies Stand?

Automate Process Workflows to Improve Service

5 Ways Business Process Management Solutions Support Data Privacy Compliance

10 Steps to Process Design Preparation for OTRS Process Management

Improve Call Center Efficiency: Process Management is The Key