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Recent Articles
AI Agents vs. Chatbots: Comparing Concepts
AI agents and chatbots are both highly relevant: Although advanced
  • AI & Automation
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics
  • AI & Automation
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift.
  • Customer Service, ITSM
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22/12/2023 |

Process optimization – how continuous improvement works

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