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Recent Articles
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics
  • AI & Automation
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift.
  • Customer Service, ITSM
IT Budget and Business Value: The Most Important Criteria for ITSM Solutions
Purchasing decisions in areas such as ITSM are clearly shaped
  • IT Budget
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Security & Compliance

Cybersecurity, corporate security, and compliance are critical as cybercriminals increasingly target company data and operations. Despite proactive measures, risks remain, making a clear and well-documented response essential. OTRS security expert Jens Bothe, along with guest bloggers, explores current trends, provides tactical advice—such as optimized workflows—and examines theoretical aspects, including cloud security, to help businesses strengthen their defenses against modern threats.

What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics of our time. It has the ability to autonomously...
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift. Whereas service agreements and the...
IT Budget and Business Value: The Most Important Criteria for ITSM Solutions
Purchasing decisions in areas such as ITSM are clearly shaped by the available budget. At the same time,...
Hyper-Automation: Meaning, Benefits, Best Practices
With the continued development of artificial intelligence, hyper-automation is becoming increasingly...
SLA vs. XLA: The Promise of an Experience-Centered Approach
Traditionally, ITSM has relied heavily on Service Level Agreements (SLAs), which govern the relationship...

Cyber Threat Management: Background, Examples, Steps, and Challenges

Responding effectively to threats is more important than ever. This article explains the background, examples, steps, and challenges of Cyber Threat Management.

Statement of Applicability (SoA): Background, Benefits, Controls

A Statement of Applicability is essential for information security in organizations. This article explains what it is and why it matters.

How to Effectively Strengthen Cyber Resilience

Developing a cyber resilience strategy is becoming increasingly critical for business security. This article explains why.

Shadow AI and Its Risks

Shadow AI has become a major topic. This article explains its risks and strategies for dealing with it.

Business Continuity Management (BCM): Background, Goals, and Benefits

Business Continuity Management (BCM) is incredibly valuable for corporate security. This article explains in detail why that is the case.

AI and IT Security: Between Opportunities and Risks

AI is having a significant impact on IT security today. This article explores what that looks like and how organizations can respond.

IT Service Continuity Management: Objectives, Best Practices, Checklist

IT Service Continuity Management protects against severe incidents. Learn how companies can prepare for worst-case scenarios.

(Lack of) Security of the ((OTRS)) Community Edition

Continuing to use ((OTRS)) Community Edition may constitute a data protection violation. The security vulnerabilities are enormous.

Incident Response Management Software – 10 Key Features to Consider When Buying

So finden Sie die passende Incident Response Software - Die 10 wichtigsten Features für ein effizientes Incident Management im Überblick. ►

IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

How companies are adapting to rising cyber threats in 2025 — trends, tools, and takeaways from the latest OTRS cybersecurity survey.

Risk Management: Its importance and the role of OTRS

Many organizations underestimate the importance of risk management. This article sheds light on how best to deal with threats.

NIS2 Compliance Automation: Turning Compliance Into Competitive Advantage

Explore NIS2 compliance automation: benefits, how it supports compliance, and what to consider when choosing tools.

DORA: How cyber security works in the financial sector

The DORA regulation means additional work for companies in the financial sector, but is also an opportunity to increase cyber resilience.

Achieving corporate objectives with IT governance

With IT governance, companies align their IT with their objectives. This article shows what is meant by this and how it can be achieved.

Incident Response Plan (IR Plan) – Creation & Template

The Incident Response Plan is a defined process and part of Incident Management. The aim is to respond efficiently to security incidents. ►

How to Ensure Reliable Protection for Critical Infrastructure

Critical infrastructure are crucial to everyone’s well-being. They require special protection. This article discusses proper security.

Data governance – definition, advantages, tips, tools

Heutzutage ist Data Governance eine Kernanforderung. Dieser Beitrag zeigt, warum das so ist und wie eine gute Governance-Strategie aussieht.

Incident Response – Definition, Goals and Best Practices

Incident Response helps companies protect business operations in the event of incidents, avoiding major damage. Find out more now. ►

Incident Management – Meaning, Objectives and Process

Incident management is a process to address service disruptions, improving customer satisfaction and business security. Learn more.
Whistlebowing

Whistleblower System According to EU Whistle­blowing Directive – A Guide

From 2023, a whistleblower protection system will be mandatory. Learn what needs to be considered and how OTRS can support you.

ISO 27001 Certification

ISO 27001 certification is an important criteria for an ISMS. We explain what you need to pay attention to and help you find the right ISMS solution.
Risk-Management-Software

Risk Management Software – Function and Application

Risk management software helps organize, manage and control a company's risk based on up-to-date data. Read now.
Governance risk and compliance in word tag cloud

What is Governance, Risk & Compliance (GRC)?

Governance, Risk & Compliance (GRC) defines the 3 most important areas of corporate governance and is more important than ever. Read now.
Risk Management

Risk Management – Process, Analysis and Methods

With risk management, you prepare your company for risks and identify opportunities. The process, the analysis and the different methods.
Decision Making

Grey Market vs. In-House vs. Product Manufacturer. How to decide?

Grey market, product manufacturer, create it ourselves, or stick with what we do today . . . As you set technology priorities for the upcoming year, you will investigate products and services to improve workflows and offer more security.
written slogan think about things differently

IoT Cyber Security: Security for Smart Objects

Vernetzung, ob im Smart Home oder der Industrie 4.0 bringen viele Vorteile mit sich. Aber auch mehr Angriffsfläche für Cyber-Attacken. Hier ein Überblick.
Manufacturing Plant

Five-step Plan for IT Security in Manufacturing

A step-by-step plan helps increase IT security in manufacturing. More than 1/2 of companies are not ideally prepared for a security incident.
door lock

Improve Response Times with Automated Security Processes

Automated security processes are more important today than ever before. Fast response times can avoid damage and high fines. Get informed now.
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Cyber Resilience in Companies

Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
Cyber Security Tool

About the right cyber security tool

Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
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