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Recent Articles
AI Agents vs. Chatbots: Comparing Concepts
AI agents and chatbots are both highly relevant: Although advanced
  • AI & Automation
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics
  • AI & Automation
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift.
  • Customer Service, ITSM
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Technical Insights

Dive into the technical intricacies of OTRS solution management software. Explore features, customization, integration, and optimization tips to enhance your IT service management. Learn how to streamline workflows, improve efficiency, and leverage OTRS for robust ticket handling, automation, and reporting in complex IT environments.

AI Agents vs. Chatbots: Comparing Concepts
AI agents and chatbots are both highly relevant: Although advanced chatbots have only existed for a few...
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics of our time. It has the ability to autonomously...
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift. Whereas service agreements and the...
IT Budget and Business Value: The Most Important Criteria for ITSM Solutions
Purchasing decisions in areas such as ITSM are clearly shaped by the available budget. At the same time,...
Hyper-Automation: Meaning, Benefits, Best Practices
With the continued development of artificial intelligence, hyper-automation is becoming increasingly...

OTRS Translations Are Moving

10 Steps to Process Design Preparation for OTRS Process Management.

Customer User Self-Administration

Security by Design in OTRS 8

Security by Design in OTRS 8 includes six big changes over prior versions. Look at how these affect developers, administrators and users.

Modular Process Building in OTRS.

Remote Administration per REST.

Mail (Request) Forwarding à la Post Office

Running OTRS on FreeBSD

Web Service vs. API

You can delegate authority but not accountability.

Conform to international standards; use OTRS for Process Management

Bugzilla Connector: Empower Your Service Center.

Post Ticket Events to Slack Channels

HowTo: Connect OTRS with Slack (SlackConnector) via REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Send E-Mails via Web Service

HowTo: Send E-Mails (ArticleSend) via REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Fetch CVE Data and Use Them in Your Processes

HowTo: Receive CVE information (CIRCLCVEConnector) via HTTP::REST. For more information contact: sales@otrs.com

Use Travel Security Information in Your Travel Processes

HowTo: Receive travel security information (TravelSecurityConnector) via HTTP::REST. For more information contact: sales@otrs.com

Displaying Geo Coordinates via Information Floater

Adding IP Information to Ticket as New Article

Check IP Information via Web Service

HowTo: Receive IP information (NeutrinoAPIConnector) via HTTP::REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Automatically detect the gender of your customer user

HowTo: Detect the gender of customer users automatically (GenderAPIConnector) via HTTP::REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Use the Right Language in Notifications

HowTo: Use the right language in auto responses. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Making the Package Manager More Secure

Event based ticket movement via web service

HowTo: Move tickets automatically to language specific queues (OTRSConnector) via HTTP::REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Automatically Detect the Language of Emails

HowTo: Detect the language of emails (LanguageConnector) via HTTP::REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

Inform Threema contacts about ticket events

HowTo: Connect OTRS with Threema (ThreemaConnector) via HTTP::REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

OTRS 7 Sneak Peek I – A new design strategy

Inform Rocket.Chat users about ticket events

HowTo: Connect OTRS with RocketChat (RocketChatConnector) via HTTP::REST. Easy explained example in the OTRS Blog. For more information contact: sales@otrs.com

HowTo: Connect OTRS with Icinga2 – Part 3

How to connect OTRS with Icinga2 (Icinga2Connector) via HTTP::REST. Easy explained example in the OTRS Blog.For more information contact: sales@otrs.com

A look into the future – and a bit of OTRS history

HowTo: Connect OTRS with Icinga2 – Part 2

How to connect OTRS with Icinga2 (Icinga2Connector) via HTTP::REST. Easy explained example in the OTRS Blog.For more information contact: sales@otrs.com
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