OTRS is now part of Easyvista. Stronger together!
  • OTRS Software Solutions
    Customizable Software
    OTRS
    OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
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    Customer Service & Support
    Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Cyber Defense & Security Incidents – STORM
    The solution for fast security orchestration, automation, and incident response
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    Get useful information about the latest OTRS version. Watch how OTRS works.
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OTRS is now part of Easyvista. Stronger together!

Technical Insights

Dive into the technical intricacies of OTRS solution management software. Explore features, customization, integration, and optimization tips to enhance your IT service management. Learn how to streamline workflows, improve efficiency, and leverage OTRS for robust ticket handling, automation, and reporting in complex IT environments.

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OTRS Translations Are Moving

10 Steps to Process Design Preparation for OTRS Process Management.

Customer User Self-Administration

Security by Design in OTRS 8

Modular Process Building in OTRS.

Remote Administration per REST.

Mail (Request) Forwarding à la Post Office

Running OTRS on FreeBSD

Web Service vs. API

You can delegate authority but not accountability.

Conform to international standards; use OTRS for Process Management

Bugzilla Connector: Empower Your Service Center.

Post Ticket Events to Slack Channels

Send E-Mails via Web Service

Fetch CVE Data and Use Them in Your Processes

Use Travel Security Information in Your Travel Processes

Displaying Geo Coordinates via Information Floater

Adding IP Information to Ticket as New Article

Check IP Information via Web Service

Automatically detect the gender of your customer user

Use the Right Language in Notifications

Making the Package Manager More Secure

Event based ticket movement via web service

Automatically Detect the Language of Emails

Inform Threema contacts about ticket events

Inform Rocket.Chat users about ticket events

HowTo: Connect OTRS with Icinga2 – Part 3

A look into the future – and a bit of OTRS history

HowTo: Connect OTRS with Icinga2 – Part 2

HowTo: Connect OTRS with Icinga2 – Part 1

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Capterra Shortlist 2024
Software Advice Front Runners 2024
Infosec Award 2021
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