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OTRS
OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories

Technical Insights

Dive into the technical intricacies of OTRS solution management software. Explore features, customization, integration, and optimization tips to enhance your IT service management. Learn how to streamline workflows, improve efficiency, and leverage OTRS for robust ticket handling, automation, and reporting in complex IT environments.

AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits companies in many ways....
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones that truly help and resolve the respective...
((OTRS)) Community Edition vs. Forks vs. OTRS
TOC    The ((OTRS)) Community Edition, the current forks that have inherited its...
How Enterprise Service Management Improves Service Quality Beyond IT
Internal services should be easy to use. In practice, they often are not. Requests move through emails,...
The Path to Effective Ticket Management
Backlogged tickets, long response times, frustrated customers: without effective ticket management, things...

OTRS Translations Are Moving

10 Steps to Process Design Preparation for OTRS Process Management.

Customer User Self-Administration

Security by Design in OTRS 8

Modular Process Building in OTRS.

Remote Administration per REST.

Mail (Request) Forwarding à la Post Office

Running OTRS on FreeBSD

Web Service vs. API

You can delegate authority but not accountability.

Conform to international standards; use OTRS for Process Management

Bugzilla Connector: Empower Your Service Center.

Post Ticket Events to Slack Channels

Send E-Mails via Web Service

Fetch CVE Data and Use Them in Your Processes

Use Travel Security Information in Your Travel Processes

Displaying Geo Coordinates via Information Floater

Adding IP Information to Ticket as New Article

Check IP Information via Web Service

Automatically detect the gender of your customer user

Use the Right Language in Notifications

Making the Package Manager More Secure

Event based ticket movement via web service

Automatically Detect the Language of Emails

Inform Threema contacts about ticket events

OTRS 7 Sneak Peek I – A new design strategy

Inform Rocket.Chat users about ticket events

HowTo: Connect OTRS with Icinga2 – Part 3

A look into the future – and a bit of OTRS history

HowTo: Connect OTRS with Icinga2 – Part 2

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