Agent specific signatures

To define signatures with agent specific details like role title or mobile number, an OTRS administrator can just add a few lines of SysConfig to provide a new agent preference that can be filled with values by the particular agent or the administrator.

The easiest way is to setup a new own configuration in Kernel/Config/Files/
For my example I will use the filename MyConfig.xml

The content of this file is simple:

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
    <ConfigItem Name="PreferencesGroups###PersonalPhoneNumber" Required="0" Valid="0">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Example for agent phone number</Item>
                <Item Key="Key" Translatable="1">Example for agent phone number</Item>
                <Item Key="Block">Input</Item>
                <Item Key="Data">$Env{"UserPhoneNumber"}</Item>
                <Item Key="PrefKey">UserPhoneNumber</Item>
                <Item Key="Prio">7000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

Rebuilding the SysConfig (just open the SysConfig using the admin area) generates a new SysConfig entry in Framework -> Frontend::Agent::Preferences calles PersonalPhoneNumber.

This field needs to be activated and adds a new preference item to the agent preferences page.
The value will be stored in the table user_preferences and is available in signatures with the common OTRS tags like .

Enjoy!
Cheers, Nils