Watch our latest webinar: What’s Real with AI in IT Right Now
OTRS Logo and Tagline
OTRS Logo and Tagline
  • Solutions
  • Use Cases
  • Resources
  • Partners
Demo
Customer Support
fill 7
ENEN
  • DEDE
  • ESES
  • PTPT
  • FRFR
  • ITIT
  • EN
    • DE
    • ES
    • PT
    • HU
    • FR
    • IT
  • EN
    • DE
    • ES
    • PT
    • HU
    • FR
    • IT

Home › - All

Service Management
    • Customer Service Software
    • Help Desk
  • Enterprise Service Management
      • ITIL® Processes
    • ITSM – IT Service Management
    Asset Management
    • CMDB
      • Device Management
          Security Management
            • Corporate Security
            • Security Incident Management
            • Vulnerability Management
          • ISMS
            • ISO 27001 Certification
                Technology Management
                • BPMS – Business Process Management Software
                  Task Management
                  • Ticketing System
                    • Issue Tracking System
                  Knowledge Management
                  • Knowledge Management in Customer Service
                    Platform
                    Integrations
                    Service Desk Platform
                    OTRS On-Premise & Managed Comparison

                    How to Buy
                    FAQ
                    OTRS App
                    Services
                    Product
                    OTRS
                    OTRS is a flexible and customizable service management platform
                    Remote IT Support
                    Observability
                    Artificial Intelligence
                    ((OTRS)) Community Edition
                    Solution
                    Service Desk Solutions
                    Purpose-built solutions apply this system to specific service use cases.
                    Help Desk
                    Keep service running at the center.
                    Customer Service & Support
                    Ignite your customer connections.
                    IT Service Management
                    Shape your IT landscape.
                    Office Management
                    Keep your operations in motion.
                    HR Management
                    Keep your organization alive.
                    Cyber Defense – STORM
                    Defend your digital world.
                    Partners
                    Partners
                    Partner Locator
                    Become a Partner
                    OTRS Partners
                    OTRS Academy
                    Webinars about OTRS
                    Public Trainings
                    OTRS Academy
                    Events
                    • 27/10/2026
                    it-sa

                    it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.

                    • Trade Fair
                    OTRS Events
                    Recent Articles
                    How AI and Best Practices Create Personalized Service
                    Companies and their customers benefit from personalized service experiences. This
                    • AI & Automation, Customer Service
                    • Tobias Kortas
                    Shadow AI and Its Risks
                    Shadow AI has become a major topic. This article explains
                    • AI & Automation, Security & Compliance
                    • Tobias Kortas
                    View OTRS Blog
                    Case Studies with OTRS

                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

                    Success Stories
                    Connector Category: - All30
                    Marvin

                    Marvin

                    Integrate Marvin with OTRS to enable AI-driven workflows, centralize ticket data, and ensure governance and accountability.
                    MS Navision

                    MS Navision

                    Integrate MS Navision with OTRS to sync contracts and customers, standardize execution, and centralize critical data in tickets.
                    iDoit

                    iDoit

                    Bring clarity across systems with OTRS when it connects to iDoit. Built for asset and inventory use cases.
                    Zendesk

                    Zendesk

                    Accelerate outcomes with Zendesk and OTRS. Dive into ready-to-use capabilities.
                    Zabbix

                    Zabbix

                    Power up service delivery with OTRS by pairing it with Zabbix. Ideal for teams that need monitoring integration.
                    Workday

                    Workday

                    Expand what OTRS can do with Workday - powered by OTRS. Find the workflows that fit your teams.
                    WhatsUp

                    WhatsUp

                    Move from silos to flow with OTRS when it connects to WhatsUp. Learn how to connect the dots.
                    SugarCRM

                    SugarCRM

                    Bring clarity across systems with OTRS + SugarCRM. Ideal for teams that need customer synchronization.
                    Splunk

                    Splunk

                    Connect, automate, and scale with Splunk and OTRS. Take a closer look at what you can automate.
                    ServiceNow

                    ServiceNow

                    Make your toolchain work as one with OTRS + ServiceNow. Ideal for teams that need incident synchronization.
                    Salesforce

                    Salesforce

                    Connect, automate, and scale with OTRS with Salesforce. See how to streamline handoffs.
                    SAP SuccessFactors

                    SAP SuccessFactors

                    Bring clarity across systems with SAP SuccessFactors and OTRS. Explore the integration.
                    SAP

                    SAP

                    Put integration-driven service in motion with SAP and OTRS. Explore the integration.
                    SAGE

                    SAGE

                    Power up service delivery with SAGE - powered by OTRS. Take a closer look at what you can automate.
                    RedMine

                    RedMine

                    See how far you can go with OTRS with RedMine. Built for defect synchronization use cases.
                    Personio

                    Personio

                    Get more value from OTRS with OTRS + Personio. Find out what you can orchestrate.
                    Palo Alto XSOAR

                    Palo Alto XSOAR

                    Connect faster and automate more with Palo Alto XSOAR - powered by OTRS. See how quickly you can get started.
                    Oracle ERP

                    Oracle ERP

                    Power up service delivery with Oracle ERP - powered by OTRS. Built for procurement & erp use cases.
                    OpenLDAP

                    OpenLDAP

                    Make your toolchain work as one with OpenLDAP - powered by OTRS. Built for external agent & customer backend use cases.
                    OCS Inventory

                    OCS Inventory

                    Build smoother handoffs with OTRS by pairing it with OCS Inventory. Take a closer look at what you can automate.
                    NodeRed

                    NodeRed

                    Level up your service operations with NodeRed - powered by OTRS. Learn how to connect the dots.
                    Nagios

                    Nagios

                    Unlock new workflows with Nagios and OTRS. Explore what you can unify.
                    Microsoft Dynamics 365

                    Microsoft Dynamics 365

                    Transform requests into coordinated action with OTRS + Microsoft Dynamics 365. Dive into ready-to-use capabilities.
                    Melibo

                    Melibo

                    Power up service delivery with Melibo and OTRS. See how to streamline handoffs.
                    Jira

                    Jira

                    Integrate Jira with OTRS to automate processes, sync incidents and defects, reduce double entry, and improve traceability.
                    Icinga

                    Icinga

                    Integrate Icinga with OTRS to unify monitoring and service workflows, reduce duplicate work, and improve traceability.
                    Hubspot

                    Hubspot

                    Integrate HubSpot with OTRS to sync customers, automate processes, mirror tickets, and create a single, traceable workflow.
                    HP Serivce Manager

                    HP Serivce Manager

                    Integrate HP Service Manager with OTRS to sync assets, reduce manual effort, and ensure consistent, auditable service workflows.
                    Grafana

                    Grafana

                    Integrate Grafana with OTRS to sync monitoring data, standardize execution, and ensure end-to-end transparency across environments.
                    GitLab

                    GitLab

                    Integrate GitLab with OTRS to align DevOps workflows, strengthen governance, and ensure accountability across tools and teams.

                    Follow us

                    FacebookTwitterLinkedInYouTube
                    OTRS Logo and Tagline
                    Instagram Twitter Facebook Linkedin Youtube
                    © 2026, OTRS AG
                    Company
                    • About Us
                    • Blog
                    • Podcast
                    • Careers
                    • Corporate Social Responsibility
                    • Events
                    • Investor Relations
                    • Partner Locator
                    • Roadmap
                    • Release Notes
                    • Security Advisories
                    • About Us
                    • Blog
                    • Podcast
                    • Careers
                    • Corporate Social Responsibility
                    • Events
                    • Investor Relations
                    • Partner Locator
                    • Roadmap
                    • Release Notes
                    • Security Advisories
                    Contact
                    • Contact
                    • Customer Support
                    • Employment
                    • Media Inquiries
                    • Newsletter
                    • Contact
                    • Customer Support
                    • Employment
                    • Media Inquiries
                    • Newsletter
                    • Legal Notice
                    • Privacy Statement
                    • GDPR
                    • Trust Center
                    • Terms of Use
                    • General Terms and Conditions
                    • Cookie Settings
                    • Legal Notice
                    • Privacy Statement
                    • GDPR
                    • Trust Center
                    • Terms of Use
                    • General Terms and Conditions
                    • Cookie Settings