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                    Recent Articles
                    What Agentic AI Is and How to Use It Effectively
                    Agentic AI is one of the most important innovation topics
                    • AI & Automation
                    • Tobias Kortas
                    Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
                    ITSM and customer service are currently undergoing a paradigm shift.
                    • Customer Service, ITSM
                    • Tobias Kortas
                    IT Budget and Business Value: The Most Important Criteria for ITSM Solutions
                    Purchasing decisions in areas such as ITSM are clearly shaped
                    • IT Budget
                    • Tobias Kortas
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                    Connector Category: Customer Synchronization6
                    MS Navision

                    MS Navision

                    Integrate MS Navision with OTRS to sync contracts and customers, standardize execution, and centralize critical data in tickets.
                    SugarCRM

                    SugarCRM

                    Bring clarity across systems with OTRS + SugarCRM. Ideal for teams that need customer synchronization.
                    Salesforce

                    Salesforce

                    Connect, automate, and scale with OTRS with Salesforce. See how to streamline handoffs.
                    SAGE

                    SAGE

                    Power up service delivery with SAGE - powered by OTRS. Take a closer look at what you can automate.
                    Microsoft Dynamics 365

                    Microsoft Dynamics 365

                    Transform requests into coordinated action with OTRS + Microsoft Dynamics 365. Dive into ready-to-use capabilities.
                    Hubspot

                    Hubspot

                    Integrate HubSpot with OTRS to sync customers, automate processes, mirror tickets, and create a single, traceable workflow.

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