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Service Management
Asset Management
Security Management
Technology Management
Task Management
Knowledge Management
Platform
How to Buy
FAQ
OTRS App
Services
Product
OTRS
OTRS is a flexible and customizable service management platform
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Partners
Become a Partner
OTRS Partners
OTRS Academy
Webinars about OTRS
Public Trainings
OTRS Academy
Events
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
OTRS Events
Recent Articles
How AI and Best Practices Create Personalized Service
Companies and their customers benefit from personalized service experiences. This
  • AI & Automation, Customer Service
Shadow AI and Its Risks
Shadow AI has become a major topic. This article explains
  • AI & Automation, Security & Compliance
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories
Connector Category: External Agent & Customer Backend3

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