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Active Directory

Level up your service operations with ActiveDirectory and OTRS. See integration use cases.
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OVERVIEW

Unify ActiveDirectory with OTRS to keep tickets, records, and updates consistent end-to-end. It is built to streamline execution and improve end-to-end transparency. It brings External Agent & Customer Backend into a coherent flow, so updates are captured and shared reliably.

KEY FEATURES

External Agent & Customer Backend

  • Leverage external directories/backends to keep agent and customer identities consistent and up to date.
  • Simplify access and reduce errors by using centralized user data for authentication and assignment.

Website

https://learn.microsoft.com/windows-server/identity/active-directory-domain-services

Integration Type