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OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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Azure DevOps

Connect Azure DevOps with OTRS to sync DevOps workflows, reduce manual steps, prevent duplicates, and improve response consistency.
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OVERVIEW

Make OTRS and Azure DevOps work as one to reduce manual steps and speed up response. Designed for DevOps & Development scenarios, it keeps the right information in sync at the right time. It helps prevent duplicate work and improves response consistency.

KEY FEATURES

DevOps & Development 

  • Bridge service operations and development by linking tickets to development workflows and artifacts.
  • Increase transparency with references that help teams coordinate work without switching tools.

Website

https://azure.microsoft.com/products/devops

Integration Type