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it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Azure

Integrate Azure with OTRS to reduce context switching, enable external agents and customer backend, and accelerate collaboration and processing.
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OVERVIEW

Bring Azure into your OTRS workflows to keep work moving without context switching. This integration covers External Agent & Customer Backend to streamline collaboration and speed up processing.

KEY FEATURES

External Agent & Customer Backend 

  • Leverage external directories/backends to keep agent and customer identities consistent and up to date.
  • Simplify access and reduce errors by using centralized user data for authentication and assignment.

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Integration Type