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it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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BOTfriends

Integrate BOTfriends with OTRS to streamline AI-driven handoffs, reduce manual work, avoid double entry, and keep ownership clear.
Request A Demo Now
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OVERVIEW

Pair BOTfriends with OTRS to streamline handoffs and keep ownership crystal clear. Built around AI Integration, it helps teams act faster with fewer manual steps. It helps minimize double entry while keeping stakeholders aligned.

KEY FEATURES

AI Integration 

  • Augment service workflows with AI-assisted intake, routing, or self-service experiences where applicable.
  • Speed up resolution by using AI to capture context and reduce repetitive manual work.

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Integration Type