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it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
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  • AI & Automation
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Bugzilla

Integrate Bugzilla with OTRS to reduce context switching, avoid double entry, and keep teams aligned across multi-team environments.
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OVERVIEW

Bring Bugzilla into your OTRS workflows to keep work moving without context switching. It helps minimize double entry while keeping stakeholders aligned. Especially valuable in multi-team environments where coordination matters most.

KEY FEATURES

Defect Synchronization 

  • Synchronize service issues with engineering defects to streamline triage and resolution ownership.
  • Track progress across teams by aligning status, priority, and references between systems.

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Integration Type