Watch our latest webinar: Reduce resolution time with AI
OTRS Logo and Tagline
OTRS Logo and Tagline
Contact
Demo
Customer Support
fill 7
Service Management
Asset Management
Security Management
Technology Management
Task Management
Knowledge Management
Platform
How to Buy
FAQ
OTRS App
Services
Product
OTRS
OTRS is a flexible and customizable service management platform
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Partners
Become a Partner
OTRS Partners
OTRS Academy
Webinars about OTRS
Public Trainings
Events
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
OTRS Events
Recent Articles
AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories
Back to overview

EV Reach

Integrate EV Reach with OTRS to align service processes, sync assets and inventory, and improve visibility, consistency, and collaboration.
Request A Demo Now

OVERVIEW

Tie EV Reach into OTRS so service processes follow the work, not the tool boundaries. You can leverage asset & inventory to improve consistency, visibility, and handoff quality. It supports smoother collaboration by keeping information where your teams work.

KEY FEATURES

Asset & Inventory 

  • Enrich tickets with asset and inventory context so agents can troubleshoot faster and more accurately.
  • Maintain a consistent asset view by linking service activity to configuration and inventory data.

Website

https://www.easyvista.com/products/remote-it-support/

Integration Type