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OTRS
OTRS is a flexible and customizable service management platform
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Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
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Keep service running at the center.
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Ignite your customer connections.
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Shape your IT landscape.
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Keep your operations in motion.
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Defend your digital world.
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  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories
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Filewave

Accelerate outcomes with OTRS by pairing it with Filewave. Learn how to scale with confidence.
Request A Demo Now
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OVERVIEW

Combine Filewave with OTRS to orchestrate workflows across departments with less friction. Designed for Asset & Inventory scenarios, it keeps the right information in sync at the right time. Especially valuable in multi-team environments where coordination matters most.

KEY FEATURES

Asset & Inventory 

  • Enrich tickets with asset and inventory context so agents can troubleshoot faster and more accurately.
  • Maintain a consistent asset view by linking service activity to configuration and inventory data.

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Integration Type