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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
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Automatic Ticket Routing: Background, Benefits, Best Practices
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Fusion Inventory

Integrate Fusion Inventory with OTRS to sync asset data, streamline collaboration, and ensure consistent, traceable service processes.
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OVERVIEW

Tie Fusion Inventory into OTRS so service processes follow the work, not the tool boundaries. This integration covers asset and inventory to streamline collaboration and speed up processing. A strong option when consistency and traceability are non-negotiable.

KEY FEATURES

Asset & Inventory 

  • Enrich tickets with asset and inventory context so agents can troubleshoot faster and more accurately.
  • Maintain a consistent asset view by linking service activity to configuration and inventory data.

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Integration Type