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OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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Recent Articles
AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories
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GitHub

Integrate GitHub with OTRS to sync tickets and updates, prevent duplicate work, and ensure consistent, traceable processes.
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OVERVIEW

Unify GitHub with OTRS to keep tickets, records, and updates consistent end-to-end. It helps prevent duplicate work and improves response consistency. A practical way to connect ecosystems and keep your process trail intact.

KEY FEATURES

DevOps & Development

  • Bridge service operations and development by linking tickets to development workflows and artifacts.
  • Increase transparency with references that help teams coordinate work without switching tools.

Defect Synchronization 

  • Synchronize service issues with engineering defects to streamline triage and resolution ownership.
  • Track progress across teams by aligning status, priority, and references between systems.

Website

https://github.com/

Integration Type