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OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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GitLab

Integrate GitLab with OTRS to align DevOps workflows, strengthen governance, and ensure accountability across tools and teams.
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logo gitlab

OVERVIEW

Use the GitLab connector to extend OTRS across your existing tools and teams. It focuses on DevOps & Development while keeping governance and accountability front and center.

KEY FEATURES

DevOps & Development 

  • Bridge service operations and development by linking tickets to development workflows and artifacts.
  • Increase transparency with references that help teams coordinate work without switching tools.

Ticket Mirroring 

  • Mirror tickets across teams and tools to collaborate while maintaining clear responsibilities.
  • Share context through synchronized comments/notes so everyone works from the same information.

Website

https://about.gitlab.com/

Integration Type