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it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Grafana

Integrate Grafana with OTRS to sync monitoring data, standardize execution, and ensure end-to-end transparency across environments.
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OVERVIEW

Unify Grafana with OTRS to keep tickets, records, and updates consistent end-to-end. It provides Monitoring Integration, making it easier to standardize execution across environments. It is built to streamline execution and improve end-to-end transparency.

KEY FEATURES

Monitoring Integration 

  • Turn monitoring events into actionable tickets with the right context for faster response.
  • Improve follow-through by tracking alert history and resolution outcomes in OTRS.

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Integration Type