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OTRS is a flexible and customizable service management platform
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Purpose-built solutions apply this system to specific service use cases.
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  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
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AI and IT Security: Between Opportunities and Risks
Artificial intelligence (AI) has gained significant relevance – and benefits...
  • AI & Automation, Security & Compliance
Automatic Ticket Routing: Background, Benefits, Best Practices
In customer service, fast responses and reactions are required ones...
  • AI & Automation
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Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

Success Stories
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iDoit

Bring clarity across systems with OTRS when it connects to iDoit. Built for asset and inventory use cases.
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OVERVIEW

Pair iDoit with OTRS to streamline handoffs and keep ownership crystal clear. It supports asset and inventory, helping you reduce duplicate work while improving traceability. Great for reducing friction across teams while maintaining control and clarity.

KEY FEATURES

Asset & Inventory

  • Enrich tickets with asset and inventory context so agents can troubleshoot faster and more accurately.
  • Maintain a consistent asset view by linking service activity to configuration and inventory data.

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Integration Type