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Ticket Deflection vs. Ticket Resolution: Considerations and Recommendations
In ITSM, many service providers face a fundamental question: Should
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Human vs. AI: How Both Are Shaping the Modern Workplace
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Experience Management: The New Key Factor for Services
Traditional service management is based on metrics that measure success.
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MS Navision

Integrate MS Navision with OTRS to sync contracts and customers, standardize execution, and centralize critical data in tickets.
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OVERVIEW

With MS Navision connected to OTRS, you can operationalize information where it matters – in the ticket. It provides Contract Synchronization and Customer Synchronization, making it easier to standardize execution across environments.

KEY FEATURES

Contract Synchronization 

  • Synchronize contract-related data to keep entitlements and service terms consistent across systems.
  • Support accurate SLA application by aligning contract attributes used in service workflows.

Customer Synchronization 

  • Synchronize customer records to keep contact data consistent across service and business systems.
  • Improve communication quality by ensuring updates propagate to the right people and accounts.

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Integration Type