Feature Add-on
Ready2Adopt ITSM Processes
Nutzen Sie folgende vordefinierte Prozesse der IT Service Management Disziplinen Service Design, Service Operation und Service Transition:
Service Design:
- Availability Management (proaktiv)
- Availability Management (reaktiv)
- Catalogue Management
- Continuity Management
- Service Design Coordination (individuelles Design)
- Service Level Management
- Supplier Management
Service Operation:
- Access Management
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment Management
- Service Validation und Testing
Service Transition:
- Change Evaluation
- Knowledge Management
- Release und Deployment Management
- Service Asset und Configuration Management
- Service Transition Planning und Support