Transforme el Riesgo en Respuesta en la Gestión de Incidentes de Seguridad. Con STORM. Aprenda más.
  • Soluciones de Software OTRS
    Software Personalizable
    OTRS
    OTRS: Sistema de mesa de ayuda ultra configurable. Descubra su solución perfecta
    Actualízate a OTRS 8
    OTRS On-Premise & Managed – Comparativo
    ((OTRS)) Community Edition
    OTRS App
    Lista de Funcionalidades
    Complementos
    Soluciones para
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Information Security Management – CONTROL
    Solución ISMS completa y lista para implementar conforme a ISO/IEC 27001
    Ciberdefensa & SOAR – STORM
    La solución para orquestar la seguridad, la automatización y respuesta a incidentes
    Ciclo de Vida del Producto y Servicio
    Release Notes
    Security Advisories
  • Casos de Uso
    Gestión de Servicio
    Gestión de Seguridad
    Gestión de Activos
    Gestión de Tecnología
    Gestión del Conocimiento
  • Servicios
    Servicios OTRS
    Servicios
    Consultoría, capacitación, servicio al cliente: Descubre los servicios de OTRS
    Preguntas Frecuentes
    Contacte a Ventas
    Contacte a Consultoría
    Contacte a Soporte
    Capacitaciones OTRS
    Webinars about OTRS
    Get useful information about the latest OTRS version. Watch how OTRS works.
    Academia
    Manténgase al día de sus conocimientos sobre OTRS. Reserve un entrenamiento.
    Portal del Cliente
  • Historias de Éxito
  • OTRSmag
  • Contacto
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Todos los complementos de un vistazo

Paquetes de Servicio
SILVER
GOLD
TITANIUM
PLATINIUM
Advanced Ticket Article Forward
✓
✓
✓
✓
Calendar Resource Planning
✓
✓
✓
✓
Credit Card Filter
✓
✓
✓
✓
Custom Contact Fields
✓
✓
✓
✓
Customer Activity Widget
✓
✓
✓
✓
Customer Frontend Link Object
✓
✓
✓
✓
Customer-specific Services
✓
✓
✓
✓
Dashboard News Widget
✓
✓
✓
✓
Delete Attachments
✓
✓
✓
✓
Dynamic Field Database
✓
✓
✓
✓
Dynamic Field Web Service
✓
✓
✓
✓
LDAP Password Notifications
✓
✓
✓
✓
Ready2Adopt Processes
✓
✓
✓
✓
Restore Pending Information
✓
✓
✓
✓
Service Categories
✓
✓
✓
✓
Service-based Queue Routing
✓
✓
✓
✓
State Preselection Response Templates
✓
✓
✓
✓
Paquetes de Servicio
SILVER
GOLD
TITANIUM
PLATINIUM
System Configuration History
✓
✓
✓
✓
Ticket Time Unit Dropdown
✓
✓
✓
✓
Ticket Watchlist
✓
✓
✓
✓
Advanced Editor
-
✓
✓
✓
Advanced Generic Agent
-
✓
✓
✓
Advanced Ticket Overview
-
✓
✓
✓
Agent Email Interface
-
✓
✓
✓
Automatic Start Of Processes
-
✓
✓
✓
Categories for Text Modules
-
✓
✓
✓
CI Assignment Attribute Dynamic Field Map
-
✓
✓
✓
CI References
-
✓
✓
✓
Paquetes de Servicio
SILVER
GOLD
TITANIUM
PLATINIUM
CIs in Customer Frontend
-
✓
✓
✓
Dynamic Field Attachment
-
✓
✓
✓
Dynamic Field Calculation
-
✓
✓
✓
Dynamic Field CI
-
✓
✓
✓
Dynamic Field Value Import
-
✓
✓
✓
Dynamic Sender Addresses
-
✓
✓
✓
Escalation Suspend
-
✓
✓
✓
Hide/Show Dynamic Fields
-
✓
✓
✓
Process Management Article Email
-
✓
✓
✓
Ready2Adopt ITSM Processes
-
✓
✓
✓
Ready2Adopt Web Services
-
✓
✓
✓
Restrict Customer Data View
-
✓
✓
✓
Specific Ticket Notifications
-
✓
✓
✓
Ticket Allocation
-
✓
✓
✓
Paquetes de Servicio
SILVER
GOLD
TITANIUM
PLATINIUM
Ticket Forms
-
✓
✓
✓
Ticket Queue Selection
-
✓
✓
✓
Automated FAQ Ticket Creator
-
-
✓
✓
Customer Event Ticket Calendar
-
-
✓
✓
Focus Topics
-
-
✓
✓
Out of Office
-
-
✓
✓
Protección de Privacidad de Datos
-
-
✓
✓
Advanced Escalations
-
-
-
✓
Dynamic Field Search Booster
-
-
-
✓
Extended Ticket Stats
-
-
-
✓
Scheduled Maintenance

Due to maintenance work, the following domains will not be available:
portal.otrs.com
cloud.otrs.com
pav.otrs.com

Within the specified time:
February 4 – February 5
CET: 2:00 pm – 10:00 pm
PST: 5:00 am – 1:00 pm

Thank you for your patience and understanding.