Integrations
One platform. Many systems. Zero friction.
OTRS helps you connect processes across departments and technologies - fast. Use ready-to-use connectors to accelerate deployments, and extend anything with our REST API for complete flexibility and secure integration.
OTRS helps you connect processes across departments and technologies - fast. Use ready-to-use connectors to accelerate deployments, and extend anything with our REST API for complete flexibility and secure integration.
- All, External Agent & Customer Backend
Level up your service operations with ActiveDirectory and OTRS. See integration use cases.
- - All, External Agent & Customer Backend
- All, Defect Synchronization, Ticket Mirroring
Integrate Asana with OTRS to streamline handoffs, sync defects, mirror tickets, and ensure clear ownership with full traceability across systems.
- - All, Defect Synchronization, Ticket Mirroring
- All, External Agent & Customer Backend
Integrate Azure with OTRS to reduce context switching, enable external agents and customer backend, and accelerate collaboration and processing.
- - All, External Agent & Customer Backend
- All, DevOps & Development
Connect Azure DevOps with OTRS to sync DevOps workflows, reduce manual steps, prevent duplicates, and improve response consistency.
- - All, DevOps & Development
- All, Asset & Inventory
Integrate Baramundi with OTRS to sync tickets and records, streamline execution, and ensure end-to-end transparency across teams.
- - All, Asset & Inventory
- All, AI Integration
Integrate BOTfriends with OTRS to streamline AI-driven handoffs, reduce manual work, avoid double entry, and keep ownership clear.
- - All, AI Integration
- All, Defect Synchronization
Integrate Bugzilla with OTRS to reduce context switching, avoid double entry, and keep teams aligned across multi-team environments.
- - All, Defect Synchronization
- All, Monitoring Integration
Integrate Checkmk with OTRS to create a single, traceable workflow, improve collaboration, and boost turnaround time and quality.
- - All, Monitoring Integration
- All, Monitoring Integration
Integrate EV Observe with OTRS to enhance monitoring, streamline coordination, reduce manual steps, and improve service auditability.
- - All, Monitoring Integration
- All, Asset & Inventory
Integrate EV Reach with OTRS to align service processes, sync assets and inventory, and improve visibility, consistency, and collaboration.
- - All, Asset & Inventory
- All, Asset & Inventory
Integrate Filewave with OTRS to sync asset data, streamline cross-team workflows, and improve coordination across departments.
- - All, Asset & Inventory
- All, Ticket Mirroring
Integrate Freshdesk with OTRS to mirror tickets, reduce double entry, and streamline service workflows across teams.
- - All, Ticket Mirroring
- All, Asset & Inventory
Integrate Fusion Inventory with OTRS to sync asset data, streamline collaboration, and ensure consistent, traceable service processes.
- - All, Asset & Inventory
- All, Defect Synchronization, DevOps & Development
Integrate GitHub with OTRS to sync tickets and updates, prevent duplicate work, and ensure consistent, traceable processes.
- - All, Defect Synchronization, DevOps & Development
- All, DevOps & Development, Ticket Mirroring
Integrate GitLab with OTRS to align DevOps workflows, strengthen governance, and ensure accountability across tools and teams.
- - All, DevOps & Development, Ticket Mirroring
- All, Monitoring Integration
Integrate Grafana with OTRS to sync monitoring data, standardize execution, and ensure end-to-end transparency across environments.
- - All, Monitoring Integration
- All, Asset & Inventory
Integrate HP Service Manager with OTRS to sync assets, reduce manual effort, and ensure consistent, auditable service workflows.
- - All, Asset & Inventory
- All, Customer Synchronization, Process Automation, Ticket Mirroring
Integrate HubSpot with OTRS to sync customers, automate processes, mirror tickets, and create a single, traceable workflow.
- - All, Customer Synchronization, Process Automation, Ticket Mirroring
- All, Monitoring Integration
Integrate Icinga with OTRS to unify monitoring and service workflows, reduce duplicate work, and improve traceability.
- - All, Monitoring Integration
- All, Asset & Inventory
Bring clarity across systems with OTRS when it connects to iDoit. Built for asset and inventory use cases.
- - All, Asset & Inventory