Customer Service
Faster resolution times. | Fewer replies per request. | Increased satisfaction rates.

Happier
customer relationships.

In a matter of minutes, you’ll see how OTRS can help your customer service team build happier customer relationships.

Provide quick answers.
Self-service options, live chat, email integration and automated workflows help improve resolution rates.

Build trust.
Branded customer portal, knowledge base and templates ensure consistent service delivery.

Never miss an SLA.
Customizable reporting and notifications make staying on top of requests a breeze.

3rd-party integration.
Streamline service delivery by integrating multiple data sources together.

Schedule a demo today.

Request a Demo


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With OTRS Group we have real experts on our side, supporting our organization 24 hours a day with a highly flexible and reliable service at a competitive price.
Tony Barber, Head of GÉANT Operations Centre

Make your customers happier today.