Help Desk Software

Help desk software
that’s up & running fast.

Get happier customers, shorter resolution times & smaller backlogs
with OTRS service management software.

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Faster response times.
Workflow automation, structured communication, templates and ticketing keep service moving smoothly.
Self-service options.
Knowledge base, live chat and a branded customer portal make it easy for customers to quickly find what they need.

Simpler oversight and planning.
Customizable reporting lets you get ahead of issues and keep track of performance.
3rd party integrations.
Pull together data from multiple sources so they have the information they need at their fingertips.
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Totally Customizable with the Features You Need

OTRS cloud-based help desk software is completely customizable and can be as expansive as you need with:

  • ✓ CMDB,
  • ✓ Dynamic fields,
  • ✓ ITIL processes,
  • ✓ SLAs and more.

If you are curious about other features, view the complete OTRS feature list.


After the OTRS Team successfully implemented the project, we saw immediate results as the rate of complaints went down to 35% in only 2 months.

Hozifa Hussein, Data Center Manager of AUW

Tell us a bit about yourself.

We’ll be in touch to schedule your OTRS help desk software demo.