IT Help Desk Software

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IT help desk software
that scales as you grow.

Accelerate your business with OTRS service management software.
Users agree that it’s an ideal service management solution for small to mid-sized businesses.

Users Give OTRS Top Marks

Users have chosen OTRS as a top IT help desk software among 240 solutions.

OTRS is an ideal help desk, customer service and ITSM software that easily digitizes and automates business processes. With OTRS, small and mid-sized enterprises (SMEs) have a partner at their side who will supports them in all phases of their growth and adapt to their needs.

* The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.

Curious about OTRS?

Try OTRS for free for 14 days! Simply register to your OTRS Free Trial and get to know OTRS with all its features.

OTRS is a perfect fit for
small to mid-sized businesses.

  • Grows with your needs.
    Need more agents? Have process changes? OTRS is a flexible system that will support your growth at any stage.

 

  • Simple to operate processes.
    Pre-defined ITIL features are at-the-ready. Security processes can be added too. And, of course, our experts can help you create any custom process you need.
  • Affordable at any budget.
    Pick from a variety of service packages, each equipped with plenty of features to help your team streamline communication and workflows.

 

  • Fully-managed or on-premise.
    It’s your choice. Do you want our experts to take over things like patching and backups? Pick fully-managed and your OTRS instance will run in and ISO/IEC 27001-certified data center. Rather keep things in-house? We’ll get you up and running quickly on premise.

SILVER pairs well with small businesses.

The OTRS SILVER service package was designed
with smaller businesses in mind.

OTRS SILVER gives your team freedom from administrative overhead instantly, yet it can be adapted to your growing communication and process needs over time. With the flexibility of choosing from either OTRS On-Premise, hosted by you, or fully-managed OTRS housed on our ISO/IEC 27001-certified data centers, you have all options you need to get up and running quickly.

Ask our experts about the right package for your needs.

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