| Faster response times.
Workflow automation, structured communication and dynamic fields keep service moving smoothly.
| Optimum service delivery.
Service catalogue and SLAs are easily managed through escalation reporting and notification.
| Aligned with ITIL framework.
Built-in ITIL processes and a CMDB make compliance easier.
| 3rd party integrations.
Streamline service delivery by pulling multiple data sources together.
Totally Customizable with the Features You Need
OTRS cloud-based help desk software is completely customizable and can be as expansive as you need with:
- ✓ CMDB,
- ✓ Dynamic fields,
- ✓ ITIL processes,
- ✓ SLAs and more.
So if you need to see other features, just ask. We’re here to help – with the trial or any other OTRS-related question.
After the OTRS Team successfully implemented the project, we saw immediate results as the rate of complaints went down to 35% in only 2 months.
Hozifa Hussein, Data Center Manager of AUW
Tell us a bit about yourself.
We’ll be in touch to schedule your OTRS help desk software demo.