Feature Add-on

Customer Activity Widget

This feature add-on provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.


  • Shows the current distribution of tickets at a single glance.
  • Tickets can be selected from the overview using just one click.
  • Facilitates ticket prioritization.

Target Groups

  • IT service providers
  • Finance
  • Sales
  • And many more