• OTRS Home
  • OTRS Software Solutions
    Customizable Software
    OTRS
    OTRS is a highly customizable help desk system. Find your perfect solution.
    Upgrade to OTRS 8
    OTRS On-Premise & Managed Comparison
    ((OTRS)) Community Edition
    WhatsApp Integration for OTRS
    OTRS App
    Feature List
    Feature Add-ons
    Solutions for
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Information Security Management – CONTROL
    Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001
    Cyber Defense & Security Incidents – STORM
    The solution for fast security orchestration, automation, and incident response
    Product and Service Life Cycle
    Release Notes
    Security Advisories
  • Use Cases
    Service Management
    Security Management
    Task Management
    Asset Management
    Technology Management
    Knowledge Management
  • Services
    OTRS Services
    Services
    Consulting, training, customer service: Find official OTRS services
    FAQ
    OTRS Trainings
    Webinars about OTRS
    Get useful information about the latest OTRS version. Watch how OTRS works.
    Academy
    Stay up-to-date with your knowledge about OTRS. Book a training.
    Customer Portal
    Contact Sales
    Contact Consulting
    Contact Customer Service
  • Success Stories
  • OTRSmag
  • Contact
fill 7
fill 7

Feature Add-on

Dynamic Field Database

Integrate data from any number of external databases, such as an ERP, CRM, tracking or other ticket systems, and have it displayed in dynamic fields. These records can then be searched and prefiltered with additional masks.

Benefits

  • Time saved when searching, filtering (e.g. according to customer data) and overwriting ticket data
  • All data is centrally accessible in OTRS
  • Automatic transfer of additional data to the record

Target Groups

  • Complaint Management
  • Customer Service
  • Document Management
  • Facility Management
  • Human Resources
  • IT
  • IT Service
  • Project Management
  • Security Management
  • Service Providers
  • Supply Chain Management