Feature Add-on

Dynamic Field Database

Integrate data from any number of external databases, such as an ERP, CRM, tracking or other ticket systems, and have it displayed in dynamic fields. These records can then be searched and prefiltered with additional masks.


  • Time saved when searching, filtering (e.g. according to customer data) and overwriting ticket data
  • All data is centrally accessible in OTRS
  • Automatic transfer of additional data to the record

Target Groups

  • Complaint Management
  • Customer Service
  • Document Management
  • Facility Management
  • Human Resources
  • IT
  • IT Service
  • Project Management
  • Security Management
  • Service Providers
  • Supply Chain Management