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Feature Add-on

Dynamic Field Web Service

With the help of this dynamic field, data from third-party systems can be displayed without custom development.

Benefits

  • Saves time when processing tickets since updating third-party systems is not necessary
  • Data management does not have to take place within OTRS
  • Execute arbitrary complex mappings through the XSLT Mapping module

Target Groups

  • Complaint Management
  • Customer Service
  • Development
  • Document Management
  • E-Commerce
  • IT
  • IT Service
  • Project Management
  • Security Management