Feature Add-on

Dynamic Sender Addresses

The sender address of your tickets in the standard version of OTRS is by default a queue-associated email address. In order to configure the sender address this Feature Add-on uses a special dynamic field. When replying or forwarding tickets and event-based notifications, OTRS automatically sets the new sender address. When the dynamic field is blank, the queue-associated email address is used.

In addition, you can also use this Feature Add-on to edit tickets from all over the world and use country-specific sender addresses. By grouping the countries and email addresses OTRS can automatically add the correct return address for each country.


  • Worldwide service with regional sender addresses
  • Easier identification of incoming emails for your customers
  • Improved customer loyalty
  • Simplified teamwork with partners or outsourced divisions

Available in Service Package


Target Groups

  • Call Centers
  • Customer Service
  • Sales
  • Marketing
  • Procurement