Adjust Sort Ticket Overview

This Feature Add-on makes it possible to modify the columns in the “Agent Ticket Overview Small.” It offers the following customization options:

• Configurable width of columns via drag & drop on a per-user basis
• Definition of a default width of columns via system configuration
• Deletion option for the sender information in the title column
• Configurable word length of title column via system configuration
• Integration of an ascending or descending sort option for the title column