Adjust Sort Ticket Overview

Feature Add-on

Adjust Sort Ticket Overview

This feature add-on makes it possible to modify the columns of the small ticket overview screens and the dashboard. It offers the following customization options:

  • Definition of a default width of columns
  • Configurable word length of title column
  • Configurable width of columns via drag and drop on a per-user basis
  • Setting the queue and service display names
  • Make ticket number column always visible

Benefits

  • Facilitates work with the “Agent Ticket Overview Small”
  • Increases flexibility through optimized adaptability

Available in Service Package

GOLD

Target Groups

  • IT Service Management
  • Internal IT Service
  • Customer Service/Support