Adjust Sort Ticket Overview

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Feature Add-on

Adjust Sort Ticket Overview

This Feature Add-on makes it possible to modify the columns in the “Agent Ticket Overview Small.” It offers the following customization options:

  • Configurable width of columns via drag & drop on a per-user basis
  • Definition of a default width of columns via system configuration
  • Deletion option for the sender information in the title column
  • Configurable word length of title column via system configuration
  • Integration of an ascending or descending sort option for the title column


  • Facilitates work with the “Agent Ticket Overview Small”
  • Increases flexibility through optimized adaptability

Available in Service Package


Target Groups

  • IT Service Management
  • Internal IT Service
  • Customer Service/Support