CI Assignment Attribute Dynamic Field Map
The feature add-on CI assignment attribute dynamic field map makes it possible to link configuration items (CIs) from the OTRS CMDB with services and SLAs, thereby providing service agents with a better overview and making it possible to offer purely CI-oriented services. This is especially helpful for companies that provide services for a wide range of different devices or products and that must conform to strict SLAs.
In addition, the feature add-on also makes it possible to map and link CI attributes to previously created dynamic fields. If the fields are merely text fields, it is possible to carry out simple mapping in the system configuration. If the CI has multiple values that must be displayed in a drop-down dynamic field in the ticket, extended mapping must be configured.