Customer Activity Widget

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Feature Add-on

Customer Activity Widget

This Feature Add-on provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.

Benefits

  • Shows the current distribution of tickets at a single glance
  • Tickets can be selected from the overview using just one click
  • Facilitates ticket prioritization

Available in Service Package

SILVER

Target Groups

  • IT Service Providers
  • Finance
  • Sales
  • and many more

Please Note

Not compatible with the Feature Add-on: Categories for Text Modules.