Feature Add-on

Customer Frontend Link Object

With this Feature Add-on, FAQs, linked tickets and other linked objects, can be displayed in the Customer Zoom View in the OTRS Customer Portal. In the admin interface, you can easily select whether you want to display linked tickets and/or FAQ articles in the OTRS Customer Portal.

In addition, the Feature Add-on ensures that only those linked tickets for which the customer-user has read or write access rights are displayed. If this is not the case, linked tickets are not displayed to stop the customer from receiving unnecessary error messages.


  • More transparent communication with customers
  • More efficient workflow to display FAQ articles in the OTRS Customer Portal
  • Gives customers greater insight into the incident-solving process

Target Groups

  • Internal & External IT
  • Customer Service
  • Facility Management