Customer-specific Services

This Feature Add-on makes it possible to assign services to customer IDs or customer users so that only the assigned service is displayed when a ticket is created in the customer portal and only the appropriate SLAs are valid.

After the installation, two new options appear in the “Customer Management“ section in the admin menu: CustomerID<->Service and CustomerUser<->Service. Here you can define

• which services should be assigned to a customer ID (customer company) and/or
• customer user within the same customer company.

Furthermore, you can define in the system configuration which of these options should be the leading one.